Contact & Support
Find the right support contact for your query — ticket issues go directly to your booking provider.
Ticket enquiries — contact your booking provider directly
The Dubai Tickets is an independent affiliate website. We do not process, manage, or have access to any bookings. All ticket purchases, cancellations, refunds, date changes, and booking confirmations are handled exclusively by the platform you booked through — typically Headout. Please contact them directly for any booking-related issue.
Ticket Support — Headout (Your Booking Provider)
Headout is the booking platform used for most attraction tickets on this site. For any booking-related query — including cancellations, refunds, missing tickets, or date changes — contact Headout directly using the details below.
Headout customer support is available 24/7. Have your booking reference number ready when contacting them.
Common Ticket Queries — Handled by Headout
I didn't receive my ticket
Check your spam/junk folder. If still missing, contact Headout with your booking reference and they will resend it within minutes.
I need to cancel or get a refund
Log into your Headout account or contact their support team. Most tickets offer free cancellation up to 24 hours before the experience.
I want to change my booking date
Contact Headout support directly. Date changes are subject to availability and the specific attraction's policy.
I was charged but have no confirmation
Contact Headout support immediately with your payment details. They can locate the booking and issue your confirmation.
General Enquiries — The Dubai Tickets
For questions about this website — editorial content, partnership or advertising enquiries, affiliate programmes, or corrections to information on the site — you can reach our team at:
General
thedubai.tickets@gmail.comPartnerships & Advertising
thedubai.tickets@gmail.comPlease note: we cannot assist with booking queries, cancellations, refunds, or any transaction-related issues. These must be directed to your booking provider (Headout) using the contacts above.
Affiliate Disclaimer: The Dubai Tickets is an independent affiliate website. We are not affiliated with, endorsed by, or officially connected to Headout, Burj Khalifa, Ain Dubai, or any other attraction or booking platform listed on this site. All bookings are made directly with the relevant third-party platform under their own terms and conditions. See our Terms of Service and Privacy Policy for full details.